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Kitagawa s Towing Transport

Kitagawa's Towing & Transport

4.5 stars rating
355 Alamaha St
Kahului, HI Service Area
Offered Services:
Opening Hours:
Monday: 06:00-05:45
Tuesday: 06:00-05:45
Wednesday: 06:00-05:45
Thursday: 06:00-05:45
Friday: 06:00-05:45
Saturday: 06:00-05:45
Sunday: 06:00-05:45

Kitagawa's Towing & Transport


I needed to get service to tow through Geico and they sent this company to me. I had exactly the driver and he was excellent, towed my car and we spoke that he was really friendly and put me at ease. I wish I understood his name a fantastic man. I didn't have to pay my insurance covered price so not sure about pricing. I give customer service 5 stars but can not state about pricing.

Very excellent customer support! Car would not start but would not turn off. Stuck in ACC (accessory place ). Could not drive anywhere. Very bizarre. Was told to expect them in 45 minutes, they arrived in 15-20 minutes! So helpful. He took care of my vehicle and promptly summoned it. They made a stressful and frustrating situation.

Wade came when we needed him. Even though it was dinner time and he was headed home, he went out of his way to assist us, calling AAA together with his phone because we did not have one and getting our car operating. He was friendly and very considerate. One of the highlights of the trip.

Finest towing service!
My insurance couldn't get everyone to come help me with a hurt out in Haiku, save for Kitagawa's - that they were affectionate and attentive and did their very best to put there on which was a really busy day!
They're a family operation, with aloha & values, and it is wonderful to observe a company on Maui maintaining! Thank you!

Wade....OMG....this man was off the hook. He had been the best man! This man knew just what to do and TO DO IT. I have a corvette and he just made sure everything was done and he did it . The best service I have yet to come across ON MAUI! Friendly ALOHA and efficient! If anybody should ever need a tow....THIS IS YOUR GUY!!!

About six months ago, my car undergone a flat tire. You are financially accountable to fixing or fixing the tires after figuring out that when you rent a vehicle. Mr. Kitagawa was called and responded in 15 minutes. He loaded my lease car and started taking us, and my vehicle , back to the rental agency. While on the road, when Mr. Kitagawa discovered I was accountable for the tire, he pulled the flatbed over to a safe area and actually mended my bicycle while it was at the flatbed. Above charging me for the repair this saved me. I think it's important to note that when you're a visitor in Hawaii or Maui generally, show respect to the Hawaiians that put up with rude people who in some situations disrespect their own island and them. They put up with a great deal and don't need to be nice and professional as Mr. Kitagawa was. Individual and fantastic company values.

Awesome Customer Service!Kevin their truck driver is awesome. I got in Kahului and called my insurance provider. I had been told that they would respond in one hourhe arrived in under 1/2 a hour. I had been in the process of locating a replacement tire. Kevin made a few suggestions as my tire was fixed by him. I had been unsure which the screw would hold, he stated he'd accompany me to ensure. While I ran to the bank across the road he also waited. All said and done, in 1.5 hours, I had been back on the street with 2 brand new tires. So grateful for the aloha of everyone and creating the scenario as stress free as possible.

Very good service,it was quite difficult to get the Towing support on weekend especially in the morning. Mainly can't arrive in 1 hour, so I chose to telephone Kitagawa the price wasn't bad at all I have paid $80 in cash comparing. I think $80 is reasonable,they arrived in 30 mins. If you require help towing the vehicle, I would recommend.

If you need towing services or lock services out I would strongly recommend the Towing of Kitagawa. They make you feel at ease and always offer the very best support. Great customer service, affordable rates and very personable.

Fantastic experience. My car wouldn't start and they came in about 30 minutes and towed it. Driver was friendly and helpful. Definitely will recommend them!

VERY angry with your services. Because keys got locked in the car with kids, luckily AC was on and they both were sleeping but the fact called that I was told 1 hour and before me is wrong, they had to help some one. I think any person with kids who are locked in the car should be helped! This company does not even deserve a 1 star.

Thank you a lot for the rescue today! My insurance arranged the ceremony and I had been told it will be 45 mins wait. Well, the worker showed up in less than 10 mins (luckily I was very close to you guys). It was a surprise in the middle of a position that is stressful, and the guy was so friendly and helpful. Thank you.

Very considerate and polite service. One of few (if not the sole ) towing co. that will handle motorcycles. Came to shipping co. in roughly 30 minutes when our bike wouldn't start, and AAA called towing co. wouldn't pickup motorcycles. Great to know!

Super service, friendly, quick, and effective. Wade is a pleasure. My truck had broken down and that he quickly had the truck off and going to the shop. Thank you!

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