Thompson Plumbing Heating and Air Conditioning

Additionally, a identification charge didn't charge. This was deducted from the fix.
I needed my AC unit was added into by some freon. My landlord resides and of the repairs become deducted from leased.
I put a petition in through Thompsan and Yelp showed up 30 min afterwards! No joke! The appointment was scheduled much later however, the technician had came straight away!
Fantastic support.
Thompsan has been clutch.

Mark recently completed service on my kitchen sink that was . When I contacted him, he managed to generate an appointment for me on the weekend to accommodate my busy work schedule and reacted quickly. Upon arrival he promptly recognized the issue and recognized a blockage in my pipes and cleared it away. Although not a part of this job, he and he serviced any problems: clogged dishwasher lineup, slow emptying bathroom sink and my garbage disposal, respectively. He did this for a very reasonable price all. Best of all, Mark is pleasant to talk and interact with. He's a contractor who does not take advantage of his customers and appreciates his reputation. He ensured if he left that he cleaned up after himself, my house was clean as it had been when he arrived.
A recent issue appeared in my house and I am seeking his services again. There is not any one else I would call from the San Diego region. Do yourself a favor - stop reading reviews and telephone Mark. He'll take care in the event that you quickly, efficiently, and for the cost that is ideal.

Our water line bursted before our home and Thompson Plumbing Heating went above and beyond to get it fixed. The young gentleman stayed and worked till 9 pm and did a run to Home Depot to get sand to make sure he didn't destroy our yard when he set the bud back on due. We could not ask for better support.

This company is highly recommended by me. Will definitely call them to get any plumbing, heating or air condition problems.
So glad we found this company on Yelp. We had a water heating problem and Alex was sent to check the water heater. It was. Alex is knowledgeable, professional, honest and hard working. He also replaced the water heater . He finished the job in a way that is timely and was prompt. The cost was reasonable and fair.

He estimates it's going to be $4000 to get a new furnace.
We surely did not because we do have OUT of're moving! The whole thing's slimiest part was that the guy. . .just horribly unethical!!!
I can't feel that this business uses these types of tactics will take them at their word and not get second opinions!
If I could give 0 stars I would! It is a entire shame that individuals will attempt to benefit from individuals in certain situations (like somebody who's trying to sell their home). So I asked my realtor for a recommendation of someone else to have come out to look at it, our furnace would not turn on to your house inspector. He found this place thinking the reviews are pretty good...
First, once I called to schedule, the woman asked me if I had been a buyer or seller (because I told her realtor had said to telephone ). . .uhhhh why does that matter? Thus I had a feeling that is terrible but, because of the other excellent reviews, I chose to schedule.
The tech was upstairs looking in our furnace for not even 5 minutes when he comes down to tell us that the unit is past it's a security issue plus it's prime because some major parts were ruined. He said he turned the gas off and unplugged it which makes us feel like it was super unsafe. Mind you, we'd JUST employed this furnace a couple of months before and was using it together with ZERO problems for 3.5 years...
The guy was up there for a lot of 10 minutes and we get another company to come out and warmth kicked out. NOT a SINGLE fix was needed. He plugged it back in and turned on the gas and he explained that was it and another gas valve has been turned away!

I am sorry, but NO. While I can understand encouraging your clients to leave a review, it is VERY shady practice to offer a discount for a specifically"5-star review." Rather than apologizing, into our formerly genial telephone call turned into a terse one in which she insisted justifying the clinic instead of trying at all where I came from a customer know or to reflect. Regardless of if this is"common practice" in businesses, which has not been my own experience, that doesn't make it okay.
Note: My review is not about the support I received, and also much more regarding business ethics practices and the customer support of their office. Please know that it was very difficult to move forward with writing this, I feel compelled to do this after my experience with the office, although since I have not spoken to the operator and had a fantastic experience with the tech today.
Tl;dr: I have to have more carefully though I thought based on the reviews I read that I would be given a cost. I am hoping that the practice of offering a small discount in exchange for a 5-star review is not one pushed from the proprietor, and that Sara will take a business ethics or customer support refresher to ensure Thompson's next customer is very likely to get hold of them for support a second time.
I called the office to ask from businesses about the disparity in prices. The office assistant, Sara, decided to waive the fee, which I valued. However, when I let her know I had been uncomfortable with the incentivized 5-star review (that I decided to not partake in), Sara's demeanor completely changed. After always speaking over and interrupting me, she said,"You're entitled to your opinion, but most businesses do something like this."
I advised my fiance of the cost of the fix, and he explained it shouldn't have been more than $300. I called four other companies (though the service was already completed), and also the maximum quotation I received was 280 for the the diagnostic fee and also to substitute the capacitor. This was unlucky, but I had already agreed to the fee.
For having relied that I am currently thinking may have been solicited coupled with finding out that the cost of service was greater than ordinary, I felt uncomfortable and upset. After all, this is supposed to be a location for clients to read and leave honest reviews of community businesses.
I spent some time reading ended up going with Thompson and reviews for HVAC businesses on Yelp. They were quick to get back to me, asked how I heard about them (Yelp), and we scheduled a diagnostic appointment the next day. Including the first fee, the cost to replace my capacitor came to $419. It's been 100+ degrees in the past couple of weeks and the tech already had the part on his truck, so I moved ahead regardless of the cost being greater than I thought it would be.

Thanks because of his professionalism and kindness. A pipe burst in the ceiling of my kitchen townhouse and caused extensive damage. The following Monday was a holiday and Despite the fact that this was on Saturday day, Thomas got the ball rolling to get the water mitigation company out to start drying things along with a packing company to transfer my items to the garage. I'm not certain what I'd have done as Thomas with someone to direct me. Thank you Thomas!

This review is for the Real Estimate Process & Estimate . 2. Can the Ductwork be Employed.
12. What's the SEER rating.
9. Is an agency contract included or available - what's covered under the contract - component, ducts, etc..
RECOMMENDED: 3 Ton 16 SEER Two Stage energy celebrity condenser
As our home does not have one we looked to install AC. Time of use is limited to temperature although we do have a whole house fan use it. We wanted to find this.
6. Leak Testing & Cost (where applicable)
Darrel surveyed the area, went round the house and arrived at the time. Since this was not our first estimate our request for certain quotes were fine tuned to include replacing the present heater (ours is 30 yrs old with just 8 yrs of use but parts could be difficult to come by). Darrel dwelt using SqFt and the specific layout in a home down the street from us.
From that which I have read, In most cases it boils down to the setup of this equipment. Many of the systems problems are due to faulty setup as some contractors do not have the experience or expertise to perform it with communication HVAC systems.
10. Timetable for setup.
4. What brands do you offer and why would you prefer those brands.
11. Will our current thermostat operate with the unit?
14. Can be a surge protector advocated or contained
Being this a brand new and project we tried to educate ourselves to ask.
1.
13. Are the components proprietary to the device and how difficult is it to get parts or get support out of guarantee
3. Are there any.

Important things to consider when making your decision, each of which will impact your closing cost to install: Brand (some manufacturers have more worth than many others but doesn't indicate they're more expensive), attributes (only buy what you want & skip the remainder ), and contractor.
1752 SqFt - two Story - New AC Install - Dual Zone Control
7. Do you offer payments - throughout your business or manufacture - at what price. If paying by credit card is there an extra charge?
5. Do you handle all the crucial Permits and approvals together with the local authorities.
8. What type of guarantee does the firm make on the setup in addition to the equipment.
Additionally looked up the merchandise advocated, client testimonials and satisfaction, service, repair, etc..
We gathered multiple quotes and although it was not the highest estimate received it had been close to the top. The estimate received was beyond that which we could warrant spending as this was a desire than need. If we had double digit savings that this likely wouldn't be a problem.

Our AC unit stopped. We called and they came out the next morning and fixed it. Garrett was amazing and fixed up it. Can recommend this company to friends and loved ones.

Mark from this Business came out to the following scope of work:After work that was regular this firm desired a check instead of completing the work and using a walk trough prior to asking for the test.
I would not recommend this organization!
I got a brand new water heater installed according to the quote and lately
There's no fire stop set up for furnace flew vent (see furnace- no
Now below is list of issues that I faced with the company. Decided on your own in case they would be hired by you!
I have attached pictures of the cut of wall around the vent for
6. Master bedroom bathtub: Proper reversed hot/cold water supply
4. Bathroom: substitute diverted bathtub spout
Exhaust vent. Pull city allow
They need to have replaced the spout in the hall toilet but the spot was provided. I was told that's the sole spout accessible (see
5. 2" Plumbing vent and 2 exhaust vent need to be run to a roof port
The setup and rodents entering the house.
installed!
jpg)! I'm worried about the fire safety of
Water heater. It seems it was ripped out
1. Vents 2x flue vents single narrative for water and furnace
4. Duct work Furnace: The duct work to get furnace needs to be corrected with R6 Flex Duct
Mark was quite knowledgeable and explained to what need to be carried out. He said they would do the job clean and refinish anything and touch up pipes to match the house!
pictures)! Blue tape damage to the wall, under the registers all round
pictures).
People don't look up to find vents! It is not about his view, it is about
the registers. He said that when I brought that to the attention of Mark
(water heater-ripped-drywall.jpg, water heater-ripped-drywall1.
You gave me, the city permit was comprised. However, I don't seem the permit pulled for the installation and the water heater is currently set up.
3. Furnace: put in sediment trap pump needs to be cleaned and new condensate line needs to be installed to take the water outside, new return grille to improve the efficiency and sound

Heater because I'm carrying the Transite plumbing out
this! The vents Weren't installed professionally (see attached
2. Water heater: Install a new water heater distribution lines that are new, such as expansion tank, put in a catch pan including proper drainage
Throughout the installation of this water heater there was a complete ripped in drywall
I went with this company due to the marks guarantees delivering a fantastic quality work! Their quote was than a competiter!
Was patched see attached image.
Eliminated around the pipe.jpg).
7. Valves corroding valves under the sinks and behind bathrooms
I have added pictures of your enroll installation work to
Getting his work done correctly correctly.

I'm saddened to write this review after giving this company a chance to rectify the issue. We are a military family and restricted. We had been told that the unit had no freon. We were told it is leaking freon. We had been charged over $1100 along with the job order stated 3 to 6 lbs of R22 was set up at a price of $778! They stated they did not understand, when I asked how many pounds was set in! But they knew just how much to bill me. This equates to $129 a pound or $259 a pound and they could not tell me. They then charged me to fix a flow and on the job order since there might be more escapes??? no guaranty was said by them for the flow Who would pay to resolve a unit that escapes and have no guaranty when you charge up to $269 a pound for freon???
Because people don't understand any 17, I see so many reviews can be. This'family' company just owned us! Ensure to always get another opinion because this provider is not quite as skilled or cheap as they make themselves out to be and also to take advantage of a military family currently deployed is shameful onto them especially after phoning them and giving them the opportunity to make this right. They were not interested nor did they care I'd write a negative review. Pray you're right, when you think your sh*t don't stink.
The AC broke down again a week later and we called another company that stated the difficulty was a dirty air filter and the device had"tripped" and the technician pushed a button to reset it. Price to mend, support that is $65 call. Thompsons did check the filter and charged me 1113.67! He was in and out in less than 90 minutes! They had been. I guess they felt you can tear a individual off .

AND: this::
I waited a season before I put my review. I at this point don't find this provider proficient. I had them put a brand new Heat and AC unit. I needed to go around and around with them. Did the whole didn't return calls, they would say,"oh we want this part or that part or it's on a different truck or it didn't get here." Didn't appear at set times. I haired them To perform when they first came the place had been gutted, a brand new install. There was not any reason for them to mess up this install.
(End-email)
(End e-mail)
Hello darrell
You understand what constitutes those that are true to form and bogus 11, if you read this far. 9.99%
8/19
Thank you for obtaining out a technician and taking my call. He came to the conclusion that there had been just two hurdles after the diagnostic was concluded by him and the enthusiast time was set too low. He let us know that the TXV needed to be substituted. This will be time both times this was a issue and this procedure needed to occur on a brand-new air handler unit that has just been used twice, so I discontinued use. I had been informed The AC has an obstruction on the side where the lines are connect.
8/9
I needed to go forth and back a lot of times it had been exhausting. There where plenty of excuses why my brand-new unit could not cool or heat my place one being that I needed Furniture. That is strange because my place at Palm Springs didn't have Furniture if needed, but my place was hot and cool. It's just too much trying to make them do what they say they'll do and. Over all I needed to do two installs with this provider I feel they are learning as they move. In the consumers price.
It ought to be 75 Degrees in my space but it's not it's 61 Degrees. Do I have to where a hat within my space. SMH
The Kinds
I have come to be a client that was worried. We've had a couple of problems with our installment, I feel like I have been a fantastic sport about it but I feel like I am in limbo. I am not an HVAC guy although I feel like wrangle everyone and I have to understand what's wrong with the system and that's why I went with the very best so I would not have to consider doing it. I feel quite bad for paying so far to find out it's broke out of the install (I am sure you can under stand not needing to take a Brand-new Machine)
Derrell and veronica have been comprehending. However, I believed in the caliber that I got but this doesn't look appropriate and worked hard to pay you.
If you require insight, your more then welcome to PM me.
The unit won't turn off and it's off on the wall thermometer although I came to the building on just running humming to find the unit. I flipped over the electricity and opened the power source and it turned off. I didn't really need to think this much about this that I bought what was suggested and paid full tilt. Now it's stressing me a little.
Has Chris and Veronica and the Air Guy. I still feel like I that the unit I have is going to offer my studio with heating and cooling from the thermometer super simple without troubles and I am really asking for an understanding peace of mind. Also the city inspector came out they don't have record of Thompson Heating And Air pulling on a license. So I pulled one (yet another). The unit didn't pass as the wrong"lines"where used, I stated from the start this was a commercial property. I am still a happy guy and need to see through this and continue to work with you and your team on this and other projects but I felt I needed to let you know what this looks like from my side. I'll be there on Thursday the 13 involving 10-12. I'm sure it will be fine. Because she has been in the loop, Veronica was attached by darrell me.
I would like to get this wrapped up correctly can we set up times and dates using a individual that could do the job.
Of of reviews that are imitation will have less and no photographs then 7 reviews and no depth.
How do I have HERS testing if the unit doesn't blow cold or warm air I needed to lol this up online. It's getting difficult to describe what's happening. I just needed a unit that warm in the winter and will keep the area chilly in the summer. So we could be on precisely the exact same page, please advise. In my side it's getting quite difficult to explain although For you this may not be a deal.
This is a time suck although I have been really chill about it. So many people that you have sent out and I still don't have a clean install. Nobody wants to put in a brand-new unit and already have to take it a part.

Response to Thompson right. No degree of quality can warrant this kind of outrageous markup. New equipment installed by a qualified, seasoned tech with a guarantee should never charge. You men should be ashamed along with your customers should be appalled.
Called for a quote they had been booked two weeks out and they forgot about me. Had to call them and they didn't know who I was and had no appointment. To their credit, they did that day send out a guy in one hour of my call.
But it was all for naught, their quote was so ridiculously high that it had been insulting. Everyone I predicted was at least half of their quote for the exact same thing. You're able to get ballpark prices that are wholesale so you have. Not sure how they do not, must be alot of people out there which do not get more than 1 bid or do some business at these prices cost compare.

We could not be happier. We'll constantly call Thompson for all our plumbing heating and AC problems due to Thomas.
And Plumber Thomas is the BEST!
Thomas hailed the various plumbing problems we had and came out, the quote was Anytime Plumbing who did a work for my mother . Thomas did quality work and came out.
Look no further, Thompson customer service is exemplary, immediately got us back in a fashion.

Fantastic Experience! Same day services. The technician arrived quickly diagnosed the issue, didn't have the part that I needed on his truck but immediately acquired it, went & picked it up & came back to install. Checked every facet of the system for almost any other problems, service was fast and efficient and fair price. Would highly recommend!

Not only did they do a totally comprehensive and expert job entirely checking out the ancient hazardous furnace and the rest of the gas and electric appliances within this small little old home that we are living in, but they even managed to laugh at my corny jokes and they agreed with me about most everything needing to be changed out and that it was obsolete. I was happy to get in composing now that it wasn't just me being paranoid, some validation. They had been puzzled how someone that has a job preventing fires would attempt to rent a home that has a small little electric box along with a outdated breaker double too small for the load it has to carry in 2018- which wasn't exactly the same as it had been once the place was constructed from the 70's. Not having backed up pipes and being able to utilize your utilities is a luxury. . .and we don't rate that even though we're paying an outrageous amount of rent for the mess we are living in that makes me ill and angry... its what we're seeing now on Zillow and other leasing sites compared to similar and even nearly double the size possessions that we see recorded now....and ohhhhh yes, we're currently looking because we hired individuals of our own to inform us the truth. . .and we're tired of having to pay these folks (and listening to false rationale for increasing he rent when possessions with brand new granite and pretty landscaping and real maintenance staff who is aware of what they're doing and walls aren't cracking and flooring match up. . .for permitting us live in garbage. We got some fair and decent folks came in and told us how awful it is! angry. . .it starts to feel like you're making excuses for a lazy child or an abusive spouse after many years of telling professionals that the issues they see have been present for years and years without remediation. One of the men even said they felt bad for us because a number of the problems could be possible fire dangers, and I said I was glad we had a working smoke detector (which we put in because their was garbage). I wasn't planning to place one more penny into this home aside from the updates we have made to the home to make it look better and feel like a shack... somewhat less dreadful than it is. It is actually starting to get older with me having to inform the professionals who come out each one these things once the owners have been told for years, from the professionals themselves have been hired by them. . .who strangely never return...(plural through the years) and they don't seem really interested in repairing the issue. Something tells me they're just biding their time until the place entirely falls apart and then attempt to sell it as a fixer upper when we finally get so exhausted trying to hold things together with nails and duct tape that we finally find a much better place to go. . .unlike the story I had been fed to excuse two rent hikes in six months of nearly $1000... the housing market has become extremely competitive and we can get an energy efficient 4-5 bedroom 2-3 bathroom place at this time for around what we're paying. This provider is really a godsend. They gave a quotation to us. . .the landlord won't like putting that kind of cash out to renovate, and he likely won't. They'll find some reason to say they're gont sell. Unfortunate, because these men did a bang up job!

Darrel was my tech, and he gave me a call about an hour ahead of our appointment to ask if I'd like for him to come with a bit sooner (how nice!) . When he came, he was prompt (to the minute!) Kind, professional, and friendly. He instantly set to work even though my three large dogs that needed attention and a quick game of ball toss beset him. He treated them extremely nicely, which is endearing to a pet owner and did not miss a beat.
Our A/C stopped blowing cold air, so I phoned Thompson to schedule a service appointment after reading so many reviews. Luckily, they had a cancellation and may see me. I received reminders and text/email confirmations concerning my appointment, and this was a feature. :)
Prompt support, professional, and what a friendly staff! I intend to call on them and loved my experience with Thompson!
I can not say enough good things. He was the model tech and Thompson is blessed to have him. :-RRB- Thanks!
Following a short time period, Darrel showed me the capacitor and let me know what the issue was with my AC. He had a replacement onto his truck, so that he managed to fix the issue after getting his fine and moving over the cost with me. After that was fixed, he continued to dive into my AC and be sure everything else was working properly before coming back indoors for payment and temperature testing. I felt as though I got a great value and I feel confident in my AC now!

They were very knowledgeable, friendly and walked through the repair the consultation and prices.
They were very respectful and clean. ( I've had bad experiences before with other vendors)
Give them a call, like mine did so if your A/C dies. . They are definitely your guys!
They showed up on time. (Thumbs up)
Their prices were very fair when compared with the competition. They did not try to sell me but repaired it. . (a bonus )
A week, my A/C went outside and honestly I know nothing on the topic. I did some study on yelp and discovered Thompson heating/plumbing and A/C. Their testimonials are amazing so I gave them a call.