CCL Mechanical

Unlike what was said in a previous post, the diagnostic fee isn't waived if you've got the work done exactly the exact same day (but that has been guessed in my calculation of under $100/hour).
Jared didn't pressure me, and also diagnosed another issue that I will deal with in my own. Prior to doing work as they do estimate an accurate price, I would not hesitate to utilize these people in the future.
I received great service from them. It had been $, but once I divide by the man hours (I'm allowed to say that since both plumbers were male) the cost had been under $100 per hour, and parts were included in this price. When they needed a component, they invested the time to drive from Boston to Natick to receive it, and didn't adjust.

It was a very dreadful and worst experience with them. The way they worked and talk was very unprofessional. They were not able to tell me the way to utilize the thermostat and modify the settings. They asked me learn and to get the manual. The ventilator grills even did not shut If they left. I won't ever call them again.

We had several candid conversations with the maintenance workers that could come to"solve" the problem and they would all say the same thing -"We are only doing what Chris (owner) needs us to do and that is to refill the line and verify the pressure. I do not agree with it but he's the boss." At the previous appointment, their maintenance man recommended, off the record of course, we ask CCL to execute a nitrogen evaluation or replacing the line completely to solve the issue. After the receptionist set up another appointment to get this done (have voicemail confirming this),'' Chris once more altered the plans (according to the maintenance man that arrived ) and advised his worker to only check the strain and inform us it was alright, even though the device wasn't producing cool atmosphere. They had been there for 5 mins and rushed out. This was the last time we ever saw CCL.
Although we asked several times for Chris to get in touch with us directly, he only hid to manage the circumstance and never did. We trusted the problem would be resolved by them and were cordial with CCL in our interactions together , but in the long run they walked away from their commitment. There's a quote on their site that states"We aren't Happy till you are happy". This could not be further from the truth. Do not do it.
Do not do it. There are better and more honest companies out there which are more affordable. A flow in the line was identified after initial use although we contracted CCL to install heating system and a mini-split a/c. CCL gave us the run around for years by refilling the line with refrigerant to get the system functioning temporarily or occasionally doing a bandaid fix by adding a leak sealant. Their fixes would only last before the A/C or warmth would stop working . They'd always promise to fix the leak permanently at the next appointment (we now have several mails and voicemails to collaborate this guarantee ). But when another appointment was left by us, the process would start all over again. Story exactly the same consequences for years. Frustrating.

I have sympathy for this person and in fact I tried to help him. My real problem is with the owner of the company who provided no more compromise to us. They charged us an excessive amount regardless of the fact that they completed the work. They didn't show up, when we rescheduled with them to get a plumber finish that is different. When my wife complained the owner told her she was trying to take advantage of a person's medical condition. The simple truth is that individuals were being mistreated by a company who was not taking any responsibility for the incident.
We had an experience with this company. They arrived two hours late to get a project without calling. One of the employees had a medical condition which caused him to become emotionally impaired and behave. I spent an whole day fighting with him and actually chasing after him and missing my work. It was horrible.

Review of Yelp:I changed the star rating as it doesn't have to do with the business rather Yelp's, or perhaps business, I'll attempt to find which side it should go.

Why Yelp matched us with this company while this is from their service area:
I am sorry, Everett is outside of our service area since we're situated in Waltham.

We had tankless water heater and a brand new furnace installed. The water heater was first and being a home owner I wanted to be sure I was getting a good price. I received a quote from another rated plumber that has been a few hundred more so I went with CCL and could not be happier. The water heater has been set up in 1 day and works fantastic. Is our 2nd furnace around the 3rd floor of our unit. It was loud and old and had some difficulties. We got a high efficiency furnace CCL presented us with. Again it was installed quickly and works flawlessly. The tech for both was great - he took the opportunity to answer our queries and was educated. He left the area pristine. I would not hesitate to urge CCL.

Steve did a excellent job identifying the matter with our water heater, '' he explained it very well and accommodated the actual repair appointment in his full schedule. Excellent support! Highly recommended!

See the images. They then put a piece of sheet metal at the cut and sliced the pipe so the water will pour all across the cellar floor.
Anybody looking to do plumbing work in any capacity to stay away from this guy. He is a specialist with in and out service jobs. And does not have any clue how to estimate or take care of any of those projects that are huge.
Where do I start with these men. He started the job took deposits on both HVAC and plumbing work separately. He has never done that an HVAC job. He screwed everything up entirely. We had to tear out his rough work and start over completely with another contractor. He never gave me my cash to the deposit on the HVAC work. He will not return my emails. He is waiting for my letter. Not only that he actually tried to sabotage the plumbing work after I need to to get him and hire another plumber.

Due to this comprehensive and favorable service I recent l received onto a issue from Paul and Ryan I'll go with work needed to bring the device up.
Highly recommended.
Ryan came out to service my furnace that had many layers of dirt to put on a filter. Ryan did a phenomenal job inspecting and cleaning the device. With obtaining a filter on the 13, he have my advice.

I only want others to be aware: if they suggest anything like"wait and watch" when something needs to be mended, question whether it's to garner another $179 trip fee.
I am writing this so customers can be aware. The 1-star isn't a reflection of the quality of work, but the way the owner employed to get a double payment, for.
I own a condominium in Boston and the boiler closed down, so there wasn't any heat. Property manager and my tenants requested CCL fix and to access the situation, and they came which was much appreciated. Coming to the property price $179-- fine. We had been advised that a metal tube needed to be substituted, we ought to wait out, although that just a certified repair person could do this. The boiler was turned back on somehow, and when it turned off we had been advised to phone back.
We called CCL's owner who was curt and threatened to turn off our heat in actuality he told the technician to un-do his job for whatever shy of their total $529 invoiced; some of our attempts closed down to talk. Paul, the technician, was sweet, attentive, and great at customer service, and lowered our cost by $10 likely.
So CCL is called by us again, and the technician returns this time to fix the metal tube. We asked the component replacement was not recommended during the trip, because a trip included another $179 only for coming out. It was clear CCL knew the boiler could flip off in hours, so we would need to incur a trip cost plus a total of $350, the repair price. Thus, we had been invoiced $529 if we could have paid $350 (first trip and fix ).
It turned off in 3 months.

Immediate and professional from begin to finish. I received a message response within 10 minutes in addition to a phone call, requested a quotation for my clogged shower drain on Yelp, and had a trip. 20m was known as by ken before arriving and came on the first end of the scheduled time window. He removed the clog utilizing a air device, and was knowledgeable and courteous. He stuck around and made sure that the shower was completely unclogged, gave me an invoice, and deposited my check on the spot. I received a receipt via email.

We're thrilled with the support even though we paid a fantastic amount for the repair. If anything goes wrong we'll make certain to call CCL Mechanical again. Thank you!
Before coming, we were called by CCL 20-25 minutes. When they got here we revealed them. Their support was incredibly honest and beneficial. Our difficulty was a sensor which was causing the heat to shut down. The tech man taught us how to fix this issue in case it came up later on by revealing how to blow into a tube, and assess a couple other problem areas that would induce our furnace to quit functioning, if it wasn't part that broke. He was knowledgable, friendly, and very courteous. He kept apologizing for getting our flooring dirty from tracking in snow, even though he was wearing the shoe booties above his workboots.
These guys are great. We noticed it called around 2:00pm, and Rose answered our phone. She was so sweet and friendly. We reported our difficulty, and she explained she'd be able to send out someone around 5 or 6, their"after-hours," that would incur a extra fee. Because our house was getting colder, we agreed to have them come out, since it was a cold day.

Paul showed up immediately when he said he would after calling to confirm. (that I appreciated). He was extremely professional and conscientious (e.g., he placed shoe covers whenever he stepped into the house, even when needing to go in and out several times). He figured out what was wrong with all our water heater and then fixed it. He was productive and educated. Overall service and experience!

Wonderful company, excellent service from estimate.
In case you are ever in the need of a water heater, would certainly recommend going together!

The technician did the job before I even made it out of the home and came out. Paul was helpful and fast and got my a/c functioning!

I called CCL mechanical to ask about them performing a job. I didn't go with thembut they kept my telephone number and today they spam me with earnings texts. I texted the very first time it occurred and asked to be removed from their listing back. No company should do this, although yes I block their number. Do not waste my time having to get you. Jeez.

As advertised, called in less than an hourgave the option of coming right away or await some weekday and gave us correct it right away or a option. I like the state of mind.

Never got a quote!
Called CCL predicated that they're right up the road from our home. Looking to convert oil and include AC. Chris did a walkthrough and they came out and I believed we had a great notion of what was needed/wanted. After several calls and what sounds like the runaround, I haven't gotten a quote. Guess they're too busy for business right up the road in their store.

The plumber came on time, also gave a quote that was large. I needed to let him proceed without performing the job.
Everybody I talked to were really wonderful. But I don't like the tradition of not and promising a quotation on Yelp delivering on that promise.
For fixing a toilet flushing mechanism + shutoff value, I asked a quote online. They replied via email and a telephone followed up it. The lady on the phone explained to me that they are reasonably priced, so she is able to send a plumber to me and he'll give me a quote.

I would like to ramp down the anger of my review. CCL Mechanical failed to appear for an appointment I made two days in advance and offered no good reason for the no show. This flies in the face of 3 experiences I've had with the company with superior results. 2 hot water heaters were replaced by them and mended a plumbing issue in the past and did an excellent job. That is way I am disappointed that they did not come through on the last service call, particularly to a client. I'm hoping that I will give the 5 celebrities they deserve to this company and this is just a 1 time thing.