"I had the unbelievable good fortune to locate Rooter Alert on Angie's List. By the moment I talked to program, I was impressed to get things done. The first trip was of what appeared to be mold for an issue. I assumed it was a flow, it was not. I needed a mold expert, although they didn't charge me, said it was not a plumbing issue. Shortly afterward , we had some clogged drains and that I called for service. They were to arrive on Friday of last week, in a designated time. They called and advised me that their team was"stuck on a monster job," and would be late. I was unable to have them come and they arrived and did a masterful job. Things happen, I'd desire them to take more time if my call required it. NO problem!I have coped with a lot of plumbing issues in the past couple of years, and despite having new piping throughout my house, things occur. I have Rooter Alert, I don't worry about a thing. They are magnificent and their pricing is more than reasonable for the work they perform.
Comments
I had a really positive experience for this company. A cracked pipe that demanded a smoke test (which many other companies don't work ) was necessary to find out the origin of the sewer gas leak coming from my kitchen sink.
The plumber came and got to work. He managed to find the crack in the pipe and I had been given a day/time in addition to a quote that it could be mended.
Tuesday morning, Exactly the same plumber was discharged to fix the pipe. So far, I have no sewer gas smell and the issue is fixed as of right now. I love a business that is quick to program and repair the issue and recognizes a issue.
Harry was the best ever!! Super very respectful, kind and helpful and informative. I will do business with this company again thanks.
What a bunch of morons at this company. Maybe..maybe they know how to snake a sewer line, yet to call a plumbing firm without plumbing knowledge that is conventional? If your home warranty company sends them to your repair beware.
This business sent an technician out to estimate my home's most important sewer line. He also gave me peace of mind we did not have some problems and further clarified. He managed to answer all our questions and the organization's receipt/invoice contained notes from his trip, which I'll hold onto for future reference.
Called Rooter Alert by Angies List and a neighbor. They came out at no additional charge on a Sunday. Randy made it worse and came outside to unclog a kitchen drain that was completely clogged after a different plumber had attempted to purge it. Another pipes firm claimed, after using their"hydro jet" that I had a fracture in my pipe and would need a $1900 job to cut through my hardwood flooring and jackhammer the slab ( I did not see any camera images, the man just held a electronic thing that made a high pitched sound across the ground and said"this is the point where the fracture is). I don't have a clean outside, so Randy needed to get on the roof and use the vent. He worked for about an hour and the faucet did not fill up continually as though it did the day before if another plumber was using his"hydro jet"
Unexpectedly the sink cleared and the superb sound of water draining the pipes was heard!! I asked for the pipe about the claim and Randy said there could be water coming straight up. No muddy water was pulled up along with the sonar unit that the initial plumber used to"confirm" the flow only found the pipe!!
Very happy with Rooter, Randy and Mike Alert!
Friday, no show. No warning, no call. My patience is shot. I call them and am told that I was scheduled by them . Who went to tell me this? At this time we are almost 3 weeks past the first service date. That is too much although I choose to cancel the trenching, I'm a person. I don't have written an overview of yelp but my initial one is deserved by these guys.
Later that day, phone from operations supervisor, saying they can't come Wednesday, too many guys on holiday etc etc.. At this point I was living in the home for 5 days, without a water heater (gas firm red labeled it). He said he had to reschedule for Friday but might try to have a man out for the water heater on Thursday, saying he would call me back to tell me or not. "okay thanks". He called back, starting to see a trend here.
Monday morning comes along and I get a call at 7:30am from the proprietor saying they can't appear, some guy broke his foot. .
Tuesday morning, city inspector shows up,"umm sorry they did not show yesterday and obviously did not contact you". He was notified by me Wednesday they are coming.
Plumbers arrive! As I never received a confirmation call I was not anticipating them. Lucky for them I operate from home daily. Water heaters installed, they end and leave garbage saying they'll be back to trench front and get rid of the garbage.
We scheduled a Tuesday for it to be taken care of. In the time that the AC was busted and I lived 30 minutes away. I showed up at 8am after a few hours chose to phone them and sat at 100 degree heat. Got some explanation about having trouble with the license because that the owner to pull it was needed by the city, they'd need to reschedule. So why was I not notified of the? No call, no email.
So I had while I was to stick a camera down my sewer line and check my own water heater these guys come out. I received a quotation and following escrow chose to give my business to them , big mistake.
We reschedule for Monday as I was getting the home tented.
TLDR. Got canceled no or on revealed 4 times. If you value your own time do not use these guys!
Their deal was bought by me through Angie's List. Rooter Alert didn't show up. The first time, they called me stating the technician was ill. I understood and provide them a chance.
The second time, they called me after being 1.5 hour that they had to cancel the second appointment. The next available appointment wasn't until a week. I took two.
They promised their supervisor Gary would give me. Inferior contractor. Don't bother!
Anyway the time they arrived with a team and some equipment that is smaller. Since they trapped at it on down the line all the origins and crap in there, They'd scopes, you could see. And then bored and they bored and bored away at it. They did pull a couple of handfuls of gobs of origins out. Enough of a tangle whatever else and they would impede water is going down online.
So- that is how I found this deal. Rooter alert had reviews and so I gave them a try. They needed to come out 2x the equipment was too big of this pipe we had been draining. That they btw have a rigged out truck with all of the equipment and it's stuff that is serious! Not like a roto rooter man.
I got a bargain from rooter alert. It was 211. Before that, I needed a quote of literally $1,250 from a different plumber I'd employed -- and reputable. And still do trust which other plumber BUT... I was having heart palpitations at the thought of spending $1,250 into hydro jet. I understand one neighbor had paid $500 with his plumber for jetting, yet another paid $1,750 with a plumber that was different. These quotations including my initial quote from a third plumber were so wildly all around the area I decided I needed to perform digging and research.
My pipes were cleaned by All these dudes.
And by cleaned my pipes, I mean cleaned my pipes.
We have a drain that every 2 decades slows down and are a hillside house. Since it leads to the sewer line, we have had many times smashed, over several decades. What I have heard is they have similar problems and that their pipes people have all indicated that root clearing is a maintenance issue you need to address every year or two. Afterall-- origins grow back!
This was up to now and about 6 months ago, the line was FINE! thought they sent were fine, professional, and serious about getting in and out, although I think in a year or 2 I will need to get the line cleared as origins reunite.
Mario and john came out today from Rooter Alert Plumbing, Sewer and Drain. They conducted a camera to inspect the pipes and look for obstructions or roots. The barrier place was discovered by them and defined the specific location to me so I know where the problem area is. I've had other plumbers but none that had the very best technology in their equipment and impressive trucks for hydro jetting that's a better option than standard snake cleanup. They showed me foot throughout the comprehensive sewer line what I saw. The best part is that there honestly. This is the very first company which didn't try to upsell under the moon on every repair that is potential. They told me I did not have to get the job where most are high pressure salesman creating bids that were outrageous done immediately. These are the men I have very fair prices and am hoping if you'd like a identification. I am Very pleased to found them!!!
Very unreliable and unprofessional, DO NOT use them in home insurance calls since they won't ever show up and can keep you waiting for days if not weeks; they really moved out of Costa Mesa to Riverside...
I suggest Rooter Alert!!
Your guys were fantastic! Did a fantastic job descaling the cast iron sewer line in our church basement! Saved us from having to dig up and replace the sewer line.
Pastor Jim Maines
BEWARE! I will know now stand my own ground. In addition, they wish to control an extra for a scope of work that was required, so include it? I know why, for more from $$$ your customer.
Don't believe what you hear in their advertisement. They gave me a price tag and hired them to camera a drain, came out and needless to say, discovered and NEVER received my DVD in the original extent. Should have been my RED FLAG. Most of us aren't plumbers and you would like to trust.
In speaking with my concern with Tom, calling the evening before to call it off and the morning of since I didn't wish to move forward. Tom spoke to me as if I had been dam if I don't as he had his men on the way and dam if I do. He talks the talk and keeps talking so you do not talk yourself out of doing the job as he doesn't allow you to get two phrases in. The field men pushed on added workmore money.
ADVICE! Unless you've got an emergency, prior to proceeding with any work that is suggested ALWAYS PLEASE take a peek back. Get bids. I believe we paid to the services.
Tom talks a fantastic talk and the honesty line of crap is that. This company gave me a quote and before I gave the go ahead the job was scheduled by them and so were showing up at my doorstep.
Mitch and Mel were so great. Very knowledgeable and professional. They are an asset to your organization and did a great job.
Because they don't care about individuals time they cancel on me, I had twice appointment and their apparatus is not recommended by me, two times was waste. I speak to manger he said he is going to call.
Couldn't offer service today. I even bought the voucher they say is worth 80.00 and you also pay 8.00... So that has been a waste, and I read other reviews that said they would not employ these folks AGAIN.
Scheduling for voucher purchased on Angie's List to inspect when they had a prior opening, and jet sewer connection from home to main in road; rescheduled. Guys were effective, clean, professional, and thorough; they clarified what choices I have to deal with this and what they found. A+ experience.
Solid five stars for Mel. He came to correct what another guy from precisely the firm's sloppy work. I understand the difference between work and one. Although it was upsetting to reschedule of one of the employee's half ass job, at the supervisor, (Gary) was very professional and accommodating to repair the matter. However the task had to be performed three time to get it correctly four stars. Ask for Melvin, he'll get it right at first time each time.
I had the incredible good fortune.
By the moment I talked to program with Georgina, I had been impressed to get things done. The first visit was for a concern of what seemed to be mould forming along a side board in a bathroom. I assumed it was a flow, it was not. They didn't charge me, said it was not a plumbing issue, but I wanted a mould expert.
I've dealt with a great deal of plumbing issues in the last few decades, and things happen despite needing brand new piping throughout my house. I have Rooter Alert, I don't worry about something. They are magnificent and their pricing is more than fair.
We had some clogged drains and I called for service. They were to arrive at a time. They called and informed me that their crew was"stuck onto a monster job," and would be late. I had been unable to get them come afterwards, and instead, they came Sunday morning and did a masterful job. Things happen, I'd want them to take more time in case my call required it. NO problem.
I will now have them return this week to perform a significant repair which requires replacing four toes of clay pipe and digging up a part of my lawn.
Rooter Alert highly skilled at what they do in addition to honest and are professionals that are amazing and full of integrity. The customer service reps were accommodating and responsive. Harry and darryl arrived dressed in immaculate uniforms and took control. I knew my fears could drop. Darryl is Harry and a complete Maestro is his young genius. They allowed me to see and find out what they do and carefully explained the procedure. We researched choices together and the end result was satisfying and soothing. It was an wonderful day. Into a mainline sewer backup turned into an experience full of believe it or not, a sense of unity and compassion . Now that's an amazing find!
Upgraded 10/14/16Rooter Alert having an apology contacted me. They were going to refund the entire $50.00 and that I informed them that I had no difficulties paying for the new snare which they said was $12.00. I just wanted to be honest. If I removed the bad review they'd give all of the money back to me, they said. Was the phone call I recieved pushed by the awful review or else they just wanted to do the right thing? . As the Water Heater estimate they gave me of $1700 dollars and the confusion of what it covered they said they'd cover all water lines water valves and gas lines using a 10 year guarantee instead of the 6 year. I told them I had estimates for 6 year guarantee including all the very same parts I was being given by them 1000 to $1200. As I don't believe Honesty and Integrity is something they practice as they 20, I cant trust this business. I am not taking down the inspection. Like I believe their motivating was to have a inspection rather than to the right thing