I pointed out that labor was included with the itemized list for locksmiths when I called back, and the cheapest possible that was knob was not $79. The proprietor was willing to remove the extra $99 labor fee and listened, but I think I was taken advantage of because they simply lent their support call rather than their costs and I made the mistake of thinking locksmiths were competitive in the region, so beware and inquire beforehand.
I had a problem with the billing. I believe they're a lot more expensive than locksmiths, charging me $540 for a mailbox rekey, 1 knob that is new, and 4 lock rekeys. This is exorbitant and was 1 hour of work. I looked through my records and found this year, I was charged $ 293. I called another locksmith right down the road and obtained a quotation of $248 after taxation for the same service less the knob (that I didn't actually need).
Response time and support were very good. They were available the next morning and called back.
DO NOT UNDER ANY CIRCUMSTANCES USE THESE GUYS!!! $400 for less than an hour of effort to get rid of a key. Charged me $260 for a new key that I didn't need or receive. I seldom write reviews but I want to warn anyone that is in a tight place to just wait and find somebody else.
Comments
I pointed out that labor was included with the itemized list for locksmiths when I called back, and the cheapest possible that was knob was not $79. The proprietor was willing to remove the extra $99 labor fee and listened, but I think I was taken advantage of because they simply lent their support call rather than their costs and I made the mistake of thinking locksmiths were competitive in the region, so beware and inquire beforehand.
I had a problem with the billing. I believe they're a lot more expensive than locksmiths, charging me $540 for a mailbox rekey, 1 knob that is new, and 4 lock rekeys. This is exorbitant and was 1 hour of work. I looked through my records and found this year, I was charged $ 293. I called another locksmith right down the road and obtained a quotation of $248 after taxation for the same service less the knob (that I didn't actually need).
Response time and support were very good. They were available the next morning and called back.
DO NOT UNDER ANY CIRCUMSTANCES USE THESE GUYS!!! $400 for less than an hour of effort to get rid of a key. Charged me $260 for a new key that I didn't need or receive. I seldom write reviews but I want to warn anyone that is in a tight place to just wait and find somebody else.