"I had the unbelievable good fortune to locate Rooter Alert on Angie's List. By the moment I talked to program, I was impressed to get things done. The first trip was of what appeared to be mold for an issue. I assumed it was a flow, it was not. I needed a mold expert, although they didn't charge me, said it was not a plumbing issue. Shortly afterward , we had some clogged drains and that I called for service. They were to arrive on Friday of last week, in a designated time. They called and advised me that their team was"stuck on a monster job," and would be late.