Citadel Locksmiths

Need a simple lock popped open and the young guy up front was going to do it for free....UNTIL some old man came from the back, looked at me and advised him to charge me $50. $50 to soda a easy lock! Ridiculous.

Horrible customer support. I drove 20 miles round trip to acquire a copy of a key. The blank isn't one they carry improvement shops which is the reason why I went hoping they'd know what they are doing. I drove home, just to discover my keys had been left by the locksmith out of the blank and compensated for my 2 duplicates, they would not fit in the lock cylinder, and they were unworthy. The next day I returned to the locksmith (another 20 mile round trip) and pointed out the obvious gap in the blank. Rather than apologize, they blamed the key so the person who left my keys naturally assumed it was the blank, I gave them , saying something similar to it had a Quickset head but was a Yale sterile. They cut on two keys, however they were the sterile - . So they advised me they did not have the right sterile for my key, although these keys would probably not work either. They offered to refund my money, and I said alright. At this point, after at least one squandered 20 mile trip due to their incompetence, I proposed they provide me the keys they left anyhow for free, since they were just going to throw them away and they explained they MIGHT work... They said no, they were planning to get cash back to the terrible blanks and pointed into a (surprisingly large) bin of wasted brass key blanks. I guess a few grams of brass might be worth 5 or 10 cents, meaning they had little respect for my wasted time, gasoline, nor their own customer goodwill, so they wouldn't even spend forfeit the scrap value of 2 important blanks to redeem themselves. During my visit, the worker actually uttered me for getting an old-fashioned leather key case, as though this all wasn't bad enough. If there is another locksmith in the town, I recommend you call them, not these guys.