O'brien's Lock Service LLC

Technician did a good job changing the locks out at our business and was very knowledgeable. Service was prompt and to was very favorable.

I told her exactly what I needed and Spoke about the phone with Michelle, I was supplying my own transponder crucial that had programmed and cut. Purchased a car in the auction that had a key that was missing. She said it would be less costly if I had been to find the automobile so they could recover towed there and give me a quotation.
The quotation she gave me far exceeded the original quote program and to cut the secret and I didn't get the discount when I got the car she informed me about originally towed to them. She told me she didn't recall having conversation with me.
Don't do business with a business whose primary contact does not recall your specific request does not remember your phone conversations with her and does not recall if you compensated for their services. Hold on to your receipt is.
Car would not start, although I bought a brand new battery. Then I became adamant that they confirm the automobile key didn't need to be programmed. She put the key into a machine and said it had a processor, but will charge extra. This is precisely what I requested in the first location.
Once I processed the reality that she didn't recall having a conversation with me, I decided to take the car, although I had a key that was functioning so that I nearly agreed to the charges. I compensated for the cutting and shipped my tow truck driver to pick the car up.
I had another company application the car and the key began. This was a very bad experience with Key and O'Brien Lock.
Michelle told me that I hadn't cover them for the cutting when the tow truck driver came. At this point I got very upset and drove all the way back with my own reception. But she found a copy of my receipt before I came and had given my secret to the tow truck driver.
Had automobile transported to their facility. She called me the following business morning to validate the work was completed. I was surprise in the service. I inquired about the cost and she give me a figure far less than that which I expected because she ensured me that programming was not needed by the secret. Then I asked if the car was began by them, but had been advised it had a battery that was dead.

Unbelievably rude male person both on the telephone and in person.
Life is too short and there are many locksmiths in Columbus. Customer service sets a business apart from the rest. I will let my associates know NOT to patronize this place.