In fact, a rating of one star is giving them more credit than they deserve. I phoned them to get me in and locked myself out of my home. My first hint that something may not be quite right (and that I should have called someone else then and there) was the tech would not give me a business explanation of this pricing structure. His price range was $35 - $120 but he would not explain what could push the price up into the $120 level. When he came, he tried to pick the lock gave up in under a minute. Within 15 minutes, I mean by less than a minute. He told me he had to drill the lock. This was the start of the death of my doorknob. After drilling for several moments while twisting the horn, that he took a rubber mallet and a flat blade screwdriver and proceeded to conquer the lock unmercifully. He forced open. The led me when I called the company to complain. Hello! The tech will tell the same thing that he said when he charged me so much to me and nothing can get done. I will say this however, the tech said that should I go and purchase a new lock he will come and install it for me... but it would not be for free. If they were the sole locksmith in town I would not use this company.
Comments
In fact, a rating of one star is giving them more credit than they deserve. I phoned them to get me in and locked myself out of my home. My first hint that something may not be quite right (and that I should have called someone else then and there) was the tech would not give me a business explanation of this pricing structure. His price range was $35 - $120 but he would not explain what could push the price up into the $120 level. When he came, he tried to pick the lock gave up in under a minute. Within 15 minutes, I mean by less than a minute. He told me he had to drill the lock. This was the start of the death of my doorknob. After drilling for several moments while twisting the horn, that he took a rubber mallet and a flat blade screwdriver and proceeded to conquer the lock unmercifully. He forced open. The led me when I called the company to complain. Hello! The tech will tell the same thing that he said when he charged me so much to me and nothing can get done. I will say this however, the tech said that should I go and purchase a new lock he will come and install it for me... but it would not be for free. If they were the sole locksmith in town I would not use this company.